Refund policy

VaseCraft – Return & Refund Policy

At VaseCraft, we want every vase and jug to feel like the perfect addition to your home. If something isn’t quite right with your order, we’re here to make it right — with care, clarity, and craftsmanship.

✅ Eligibility for a Refund

You may request a return or refund within 14 calendar days of receiving your order if:

  • You notify us within this time period

  • The item is unused, undamaged, and in its original packaging

  • The item arrived damaged, defective, or incorrect

🚫 Non-Refundable Items

We cannot accept returns for:

❌ Items that have been used, damaged, or installed after delivery
❌ Custom-made or personalized vases and jugs
❌ Final sale, clearance, or discounted products
❌ Items clearly marked as non-returnable at checkout

📝 How to Request a Return

To begin your return, please contact our support team with:

  • Your order number

  • A brief explanation of the issue

  • Clear photos of the item and packaging (if applicable)

Once reviewed, we’ll guide you through the next steps.

🔄 Return & Refund Process

1. Review & Approval
Our team will review your request and may ask for additional details.

2. Return Instructions
If approved, we’ll share shipping instructions and the return address.
📦 Return shipping is the customer’s responsibility unless the item was damaged or incorrect.

3. Refund Issuance
Once your returned item is received and approved, we’ll process the refund to your original payment method.
⏳ Please allow 5–7 business days for the refund to reflect, depending on your payment provider.

📌 Important Notes

  • All returns must be pre-approved and in original condition with original packaging.

  • Shipping fees are non-refundable unless the item was incorrect or faulty.

  • Returns that arrive damaged or show signs of wear may be declined.

  • Excessive or suspicious return activity may result in account review.

💬 Need Help?

We’re here to help — always.
Please visit our Contact Us page with any concerns or questions, and our support team will ensure your VaseCraft experience is seamless, safe, and beautifully crafted.